IT Observations No. 241 - Highs and Lows

Doing IT related development and support, it's interesting the variety of reactions you get from people. I always try to be polite and really helpful and often people are really nice. You do some work, solve a problem, save someone some time and effort and often they are really thankful.

Occasionally though, people can be really quite horrible, obstructive, or frankly aggressive. I normally put this down to office work being inherently unhealthy. I think a lot of people with desk jobs just don't get out from behind them enough. Having seen IT related problems from both sides for years I endeavour to see things from a user's point of view as well as a creative or problem solving one.

One thing that intrigues me most is the departments within companies. I suppose their behaviour is like that of any defined social group. They are like packs - often with obvious alphas/controllers and lots of other different roles. It amazes me how different one department or team can be from another - and how often the behaviour or mannerisms of those in charge can affect that of the rest of the group. I guess, in the end, we all do what we have to do to fit in, manage or survive, regardless of the habitat.